The direct mail market has proven itself over time to be a consistent and reliable medium for sales.  Fosdick Fulfillment has been providing affordable and effective solutions for its direct mail clients for over 38 years.  We consistently give our clients peace of mind by processing their customer orders correctly and efficiently.

From the moment a consumer's order is taken, the Fosdick Team goes into action to process that order with speed and accuracy.  Here's how it works:

Fosdick Mail Room orders are sent to a client reserved post office Box.  Mail is picked up daily.  Mail orders are outsorted, inspected, separated, counted and batched for data entry.  Client funds, whether credit card or check/money order, are deposited.

Fosdick Data Center

In our Data Center, staff members receive the batched orders and enter the record into the database.  Orders may also be transmitted from another call center or location.  Credit card transactions are then authorized.  Labels and order sets will be created and the necessary reports will be produced for our client.

Fosdick Warehouse

Working in direct communication with our data center, our Warehousing Services Department will pick, pack and ship orders presented by the data center.  Our bi-coastal warehouse staff will receive and store your inventory for efficient fulfillment.  Fosdick can also process order returns while maintaining accurate records of your inventory.

Fosdick Customer Service Center

Perhaps the most important aspect of any on-line marketing program is to deliver great customer service that will lead to repeat sales.  That's why our staff is well equipped to handle all phone orders and inquiries, and will be the first line of contact when customers return or exchange items.

The Customer Service Center will also respond to all written correspondence, arrange for call tags, tracers and claims, and chargeback investigations.  Our team make sure each consumer feels that their needs are being met by an experienced, knowledgeable and caring staff.