Customer service is perhaps the most important facet of any fulfillment program, from direct marketing to e-commerce sales. As consumers' options for purchasing increase, exceeding customer expectations is a major contributor to maintaining and growing your customer base. The primary objective of our Customer Service Center is to ensure that the actions of all of our representatives result in customer satisfaction. Simply stated, we are not happy unless your customers are happy. Our customer service support includes:   Inbound customer service Inbound order taking Outbound customer service Refund, credit and return processing Mail and email correspondence Tracers and claims Chargeback investigations and reconciliation Call tags Customer messaging Customer Service/Help Desk Order Processing Confirmations Consumer Questions Independent third-party verification services Sales assistance Surveys Emergency services Interactive telephone promotions Customer database generation Multilingual capabilities Special knowledge skills Product rollouts High speed broadcast fax or email Publishing Services: Requalifications, New Name Development Complaint Management Product Upgrades Product Recalls     Back to Top     About Us | What's New | Our Services | Why Fosdick Home | Private Area | Contact Us | Site Map Please feel free to e-mail us at sales@fosdickcorp.com

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